Shipping & Return
ESTIMATED SHIPPING GUIDE:
Please use this table as a guide only for the shipping of your order. When ordering multiple items, the shipping price may increase to the next size. Use our shipping calculator on the shopping cart page to confirm the cost of your order.
NB: These shipping charges are indicative for remote places outside capital cities. Please reach out for specific charges.
DELIVERY TYPES:
1. Small Orders (e.g. trays, picture frames, candles, throws, 2-3 cushions etc)
This includes small homewares that can be shipped in a satchel or small box. These orders will be sent with a courier or in some cases Australia Post. Please provide an address where deliveries can be made during normal business hours, please note we do not ship to PO Boxes. We encourage you to track your order to ensure someone is home to accept delivery, or you may provide alternative delivery instructions at the checkout.
2. Medium Orders (e.g. rugs, storage baskets, multiple cushions, a side table tables)
Medium orders will be sent with a courier. Please provide an address where deliveries can be made during normal business hours. We encourage you to track your order to ensure someone is home to accept delivery, or you may provide alternative delivery instructions at the checkout.
3. Large Orders (e.g. bedside & side tables, large lamps, mirrors)
This includes large homewares and small furniture items. Large orders will be sent with a courier. Please provide an address where deliveries can be made during normal business hours. We encourage you to track your order to ensure someone is home to accept delivery, or you may provide alternative delivery instructions at the checkout. (Re-delivery charges may apply with selected carriers if you are not home to receive your order)
4. Furniture/Bulky Item Delivery (chests of drawers, coffee & console tables, chairs, sofas)
This delivery service is for furniture or bulky items that require special handling. Depending on the nature of the item you have ordered, this will be sent with a furniture carrier or courier. (Re-delivery charges may apply with selected carriers if you are not home to receive your order).
We use professional carriers for delivery of large furniture pieces. Many of the carriers no longer offer unpacking and placement of the items. We do our best to provide a two man delivery that includes taking your purchase inside. However, this largely depends on where you live and what the item is and there are occasions when the carrier will not provide this service. The standard delivery arrangement does not include unpacking the goods and positioning them in your home. We pass on additional delivery expenses at cost only. The carrier will call you before arriving to make specific arrangements as to the day and time of the delivery.
If your item is coming directly from overseas it will come in a timber shipping crate which is the best way to protect the items during transit. We usually use TNT for these deliveries and they do not call ahead and will deliver the goods to you with one man. They will not position the goods or unpack them. Their standard operating model is to arrive unannounced and to leave a card if you are not home. You can then call them directly to arrange a more suitable time for re-delivery.
You may be required to assist the driver with unloading of your order, especially if you are in a regional area.
For furniture deliveries that can be handled by one man (i.e. dining chairs, small coffee tables & side tables), time scheduled deliveries will not be possible.
In this case we will provide you with a tracking number and/or estimated delivery day.
If your furniture is to be delivered to where there is restricted or difficult access, such as: an apartment block, high rise or up or down stairs, please notify us. There may be additional costs associated with these elements which are not calculated in the cart automatically.
Re-delivery fees apply and are payable by the customer if no one is home to accept delivery. We do our best to keep you informed with as much information as possible about your delivery.
You can contact us directly to make more specific delivery arrangements and/or white glove services including unpacking, positioning and rubbish removal. Please feel very welcome to reach to discuss this with us.
Country/Remote Areas: If you are located in a country or remote area, you may require a delivery quotation for your order. Please contact us by phone or email or request a quotation. Online orders placed without prior consultation regarding the shipping costs may need to be amended for additional freight costs.
SHIPPING/DISPATCH
We deliver Australia wide, using a variety of different carriers depending on the size and location of your order. Some orders are dispatched from our warehouse and others directly from our suppliers. We aim to manage this process as smoothly as possible. Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm.We do not post to a PO post office address.
Dispatch times
We list the approximate product dispatch time on each product on our website. This time will vary depending on if the item is dispatched from our warehouse or our suppliers warehouse. Items will be dispatched from our warehouse in 1-2 days. Please take into account both the dispatch & shipping lead times. If a delay should occur, you will be notified by phone or email.
Shipping times
Estimated SHIPPING time of your order is as follows:
NSW
Sydney metropolitan: 1-2 business days
NSW Regional Areas (including ACT): 1-5 business days
VICTORIA
Melbourne metropolitan: 1-3 business days
VIC Regional Areas: 2-5 business days
QUEENSLAND
Brisbane/Gold Coast metropolitan: 1-3 business days
QLD Regional Areas: 5-10 business days
SOUTH AUSTRALIA
Adelaide metropolitan: 2 – 4 business days
SA Regional Areas: 5 -10 business days
WESTERN AUSTRALIA
Perth metropolitan: 3-5 business days
WA Regional Areas: 6-14 business days
NORTHERN TERRITORY
Darwin metropolitan: 6-10 business days
NT Regional Areas: 8-14 business days
TASMANIA
Hobart metropolitan: 5-7 business days
TAS Regional Areas: 7-12 business days
Authority to leave
You may provide delivery instructions at the checkout giving authority for your item in to be left at the front door or another safe spot (Order Comments field – step 5 of the checkout process). We recommend this option if you are in a hurry to receive your order, as if you miss a delivery you may have to arrange for a re-delivery with the couriers which takes extra time. Please note we do not take responsibility for loss or damage for orders that the customer has been given authority to leave.
Stairs & limited access
If your furniture is to be delivered to where there is restricted or difficult access, such as an apartment block, high rise or up or down stairs, you need to notify us. In some circumstances, additional shipping charges may apply. Please give us clear delivery instructions at the time you are placing your order in the Order Comments field (step 5 of the checkout process).
Re-delivery fees
Particularly for large items or furniture deliveries, some carriers charge re-delivery fees if the customer is not home to accept the delivery. Re-delivery fees are the responsibility of the customer. We aim to manage this as smoothly as possible by advising you when your item will be delivered, and provide tracking details where possible so that you can track your delivery and avoid any re-delivery charges.
Signature on delivery
All orders require a signature on delivery. If authority to leave is given signature on delivery is not required. Please nominate a delivery address where the item can be delivered and signed for during normal business hours. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.
International orders
If you are located outside of Australia and wish to place an order, we may be able to ship to you, please contact us and advice your Country and post code with details of the pieces you are interested in.
RETURNS/EXCHANGE/CANCELLATION & DAMAGES POLICY
Returns/Exchange Policy
Our returns policy will vary depending on the item you purchase.
We highly recommended that you select the option in your cart to use ROUTE. Route offers a streamlined process for returns and replacements as well as a broader set of conditions under which you can return or replace your purchases. You can find more information about Route here.
Generally we do not offer “change of mind” returns. Please reach out to us to discuss specific circumstances. It is advisable to let us know before your purchase if you are not sure about the item. If the item is something we had been previously storing in our own warehouse we will take a change of mind request under consideration.
Items that to that cannot be exchanged or refunded for “change your mind” include:
a) items that are directly shipped from our supplier (as we need to abide with our supplier’s returns policies)
b) items that are made to order
c) mirrors, glass or ceramics and
d) sale and clearance items.
Please contact prior to your purchase if you wish to discuss possible returns.
For all return requests, please contact us within 7 days of receiving your order via email only to hello@zohiinteriors.com.au Please advise your name, order number, the product you wish to return and the reason for return. We will authorise your return and provide return shipping instructions. Items cannot be returned or exchange without prior notice and authorisation by Zohi Interiors.
Refunds, when made, may be in the form of return of funds via the payment method used to buy the goods, exchange or store credit. Please allow 3 business days for refunds to be processed.
The value of your return will be the purchase price you paid less any shipping costs incurred. The initial delivery cost is non-refundable. You are also responsible to pay for the return shipping of your item. Please also note that if we have provided free shipping or discounted your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges.
You are responsible for the return shipping of the item to the Zohi Interiors Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.
You may return your item using your own delivery carrier such as Australia Post or a courier. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.
Cancellation Policy
Cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched to collect your order from our warehouse. Contact us immediately if you wish to cancel an order.
Manufacturer’s Fault or Damage in Transit
If the item you receive is damaged or faulty, you must notify is within 24 hours of receipt of your items by phone : 02 9580 2297 or by email: hello@zohiinteriors.com.au. We also request that you provide digital photographs of the damage or faulty item.
Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
Please note that we cannot accept returned items without prior notification and authorisation code. All claims must be reported within 24 hours, to abide with our suppliers terms and conditions.
You received the incorrect item
Please contact us within 24 hours of receipt of delivery if you receive the incorrect item you ordered. We will organise collection and re-delivery of the correct item if available, at our cost. We aim to deliver the item to you within normal delivery time frame. If the item is out of stock we will refund you 100% of the purchase price and shipping costs.
All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you
Delivery damage
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24 hours of receipt of your items by phone: 02 9580 2297 or by email: hello@zohiinteriors.com.au.
In the event that the items have been damaged, please ensure you all have a record of the driver’s name. If a package or box appears damaged, Please write ‘PENDING INSPECTION’ or ‘APPEARS DAMAGED’ on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.
Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
Late delivery
A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage as a result of a late delivery of your order.
